Return Policy

Shipping

Micro Devices Pro’s policy is to ship all items within 24 hours for orders placed before 12:00 noon CDT for which credit card confirmation has been validated. Insurance is optional and is the customer’s responsibility. Shipping is normally by UPS ground within the continental USA and Canada unless otherwise specified by the customer.

Warranty

WITH THE EXCEPTION of software products, all items carry a 30 days warranty from Micro Devices Pro. After 30 days you may contact the manufacture for extended warranty.

Micro Devices Pro Merchandise Return Policy

Returns must be 100% complete, unused, and in their original condition, with all original boxes and packing materials, contain all manuals, registration card(s), cabling and accessories. Any incomplete items will not be refunded. Items may not be returned if they were disassembled or installed.

Micro Devices Pro will accept returns within 30 days from the date of your purchase. Upon approval, credit will be issued to the credit card that was used to place the order. All other returns must be exchanged under the conditions of the manufacturer’s warranty which is usually one year for defective merchandise.

All merchandise for return will be issued an RMA Number from Micro Device Pro for inspection purpose only. You will receive credit or replacement only under the condition that the merchandise was purchased from Micro Devices Pro and under our warranty period. All merchandise received by Micro Devices Pro will be inspected and tested. All the returns will be processed contingent upon the test result.

Micro Devices Pro will assume responsibility for shipping charges if your return is the result of an erroneous shipment by us. You will be responsible for shipping fees incurred on returns for any other reason.

NO returns of any type will be accepted without a Return Authorization

Note: Any merchandise without proof of purchase or serial numbers that do not match Micro Devices Pro's database will be returned to the customer.

Investment Protection: Your Piece of Mind

If for any reason the product you purchase does not meet your needs we offer the following options: You may upgrade to a different product with your full purchase price (less shipping cost, Refund is 20% restocking fee) being credited to the cost of a new product within 30 days of the original purchase. If there is not currently an item in inventory that you want, upon the return of your product in full working condition with the warranty seal intact, you will be issued a merchandise credit for the full amount of your original purchase. Refurbished products carry a 30 days Micro Devices Pro warranty and will be exchanged with similar products if available.

Contact information

To place an order contact us via e-mail, fax or call the customer support numbers listed below.

Phone: (262) 432-1716
Fax No: (262) 432-1750
E-mail: services@microdevicespro.com

In the event that you need to return the merchandise, please contact us by e-mail first (strongly recommended) to obtain RMA or call above customer helpline or send a fax or letter to the following address.

Micro Devices Pro, LLC
2150 West Woodbury Lane
Glendale, WI 53209